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Q4. What is the tipping/gratuity policy?

A 20% tip/gratuity is required.* (*For all reservations booked after October 27, 2006.)

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Q5. What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:

i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".

ii. For all other itinerary types, including one-way and round trip itineraries:

a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.

b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:

1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for Economy Vehicle, SUV or Lincoln Town Cars), $30 (for 120" Lincoln Stretch Limos), $100 (for 37-foot Hummer H3), or $50 (for all other vehicles).

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Q6. What are the fees/policies for lateness/tardiness by the customer?

If you are more than sixty (60) minutes late for your pickup from an airport, or more than thirty (30) minutes late for your pickup from any other location, you are considered to be "LATE/TARDY"*. If you are Late/Tardy, we reserve the right to choose one of the following three options:

(A) Charge the customer a Late/Tardy Fee. The fee is as follows, per half-hour period or portion thereof, spent waiting: $25 (for SUV or Lincoln Town Cars), $30 (for Economy, 120" or 140" Stretch Limos), $100 (for 37-foot Hummer H3), or $50 (for all other vehicles).

(B) Service your request in an alternative type of vehicle, as the originally scheduled vehicle may be in use by a different customer at the time of your late/tardy pickup.

(C) CANCEL your pickup with NO REFUND.

If you know you are going to be late, please attempt to contact us as soon as possible for best results.

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Q7. What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee equal to the greater of either $45 or 20% of the quoted rate for your reservation. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

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Q8. What is the Cancellation/Refund Policy?

If you contact us to cancel more than 72 hours in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is the greater of $25 or 20% of the quoted rate of the reservation. If you contact us to cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.

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Q9. How will I pay for my ride?

You pay the transportation service provider who is selected to service your request directly.

All LimoZip service providers accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or over the phone as well.

You may pay in full in advance. Alternatively, you may pay a $50 or 50% (whichever is greater) deposit in advance, and pay the remaining amount due upon pickup.

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Q10. May I pay using a PayPal "eCheck"?

Yes, however your eCheck must CLEAR at least 3 days BEFORE your pickup date.

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Q11. Can you call me to remind me of my pickup?

Yes! We will gladly place a COURTESY CALL to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.)

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Q12. What type of Vehicles are used for my transportation?

Stretch limousines (white or black), town cars, and more. (View Photos)

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Q13. How many people can fit?

In general, the number of people designated in the vehicle description can fit. For example, Up to 4 people can fit in 4-passenger Luxury Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.

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Q14. When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.

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Q15. When can I get picked up?

You can get picked up anytime. We operate 24/7.

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Q16. What is your On-Time Guarantee?

We take pride in our excellent on-time record, and make every effort to arrive at your pickup at least 15 minutes early.

We back this up with an On-Time Guarantee.

If we are more than 15 minutes late to your pickup, the ride is free!

Notes: (1) Our liability to you if we arrive late is limited to providing you with a free ride either when we arrive or at a different time of your choosing. (2) On-Time Guarantee does not apply if your pickup address is unreasonably difficult to find (e.g. not on maps) AND you did not make an effort to clarify the pickup location with the driver (e.g. you were consistently unreachable to clarify the directions by both phone and email). (3) On-Time Guarantee applies to all bookings made on or after October 13, 2005.

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Q17. What types of itineraries are available?

NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.

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Q18. Where can I request to be picked up/dropped off?

Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as LAX International Airport. When booking online, the pickup and dropoff cities can be anywhere in CA.

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Q19. What flight info should I enter for airport runs?

Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.

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Q20. What is the alcohol/ drug policy?

Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

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Q21. What is the Lost-and-Found policy?

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.

Q22. What is the Limitation of Liability?

Under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.